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📘 Guide

Get technical support

imgNorda Scripts 🎨 Creator
Document Updated ago
Unlike many platforms, purchasing a script also includes dedicated technical support. This support is intended to help users in case of issues related to the purchased product and to contribute to its improvement.
All scripts provided are tested and intended to be fully functional. If you encounter a technical issue, please open a support ticket in order to receive appropriate assistance.
Technical support exclusively covers issues related to the original product. Requests for customization, additional features, or custom development are considered separate services.
Versions obtained outside of OSGmod (leaks) are not eligible for any official support.

Summary:



Important Rules



Important points to avoid abuse and ensure efficient support:
  1. Only customers who have purchased a product can open a support ticket and receive personalized assistance.
  2. Please do not request support through private messages. Tickets help centralize the necessary information in order to handle issues more efficiently.
  3. Support requests regarding unofficial versions or products obtained outside of OSGmod will not be handled.
  4. Sharing a script between friends or servers without an individual purchase is considered unauthorized distribution of the product and does not grant access to support.


These rules help maintain fast and high-quality support for users who support product development.


How to Open a Ticket?



To receive personalized support, you must open a ticket rather than send a private message.

To open a support ticket, go to the description page of the related script. A questionnaire will allow you to indicate which checks you have already completed before opening the ticket. You will also find useful solutions and links related to the most common issues.

To help you as efficiently as possible, please provide as much information as possible regarding the issue you encountered, including the steps required to reproduce the bug.
Avoid overly vague messages such as: "Hey, I have a bug."
The more precise your description is, the faster the issue can be reproduced and resolved.

Get Gmod support on Osgmod



How to Find My Tickets?



To find your tickets, click on your profile and go to: '📘 My Tickets'

How to open a support ticket on Osgmod?